Legal access and wallet records explained
Our Legal notice sets the conditions for opening, using and closing your account in Indonesia. Access depends on local law, so you should check that this service is permitted where you are before completing phone verification. We may use the details you submit to confirm account
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ownership, match a wallet record and investigate an unclear transaction. DANA, OVO, GoPay and QRIS can appear as payment references, while bank transfer and virtual account records may require a matching account name or receipt. If a record needs clarification, keep the transaction reference and contact
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the support route linked to your account. We can restrict access while a legal, security or ownership question is checked. Our Legal wording also explains how policy changes are presented, how you can ask about stored details and how a closure request affects records that must
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be retained. Where local law permits, you can continue using the account after required checks are complete.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.